Credit Guide & Disclosure

Credit Guide Overview

DPC Broker Pty Ltd trading as Simple Loans (ABN 13 613 195 387) is the holder of Australian Credit Licence No. 509582.

The National Consumer Credit Protection Act 2009 states we must provide consumers with a Credit Guide and Quote as soon as practical after it becomes apparent we are likely to provide credit assistance. The Credit Guide and Quote contains information on the service we provide, details of our obligations under the NCCP Act 2009 to ensure credit is not unsuitable for your circumstances, maximum fees and charges payable to us by you as the consumer, a guide to the commissions we may receive from credit providers, and details of fees that may be payable by Simple Loans to third party referrers.

Our Accreditation & Memberships

DPC Broker Pty Ltd trading as Simple Loans is the holder of Australian Credit Licence 509582, and a member of the following industry bodies:

• Australian Financial Complaints Authority (AFCA), Member No. 96925, providing external dispute resolution services for our clients
• Finance Brokers Association of Australia (FBAA) – Australia's leading finance industry association, ensuring we maintain the highest professional standards

These memberships demonstrate our commitment to ethical practices, professional development, and protecting our clients' interests.

Services We Provide

Our Credit Assistance services in sourcing and arranging a suitable loan include:

• Obtaining further information from, including but not limited to, employers, accountants, and credit reporting agencies
• Investigating suitable loans and providing you with information about one or more loans that meet your objectives
• Assessing, verifying and documenting information, ensuring the chosen loan is not unsuitable for you
• Helping you complete the application, compiling the documents required by the credit provider and submitting the application
• Liaising with the credit provider during the approval process, providing any further information that may be required
• Assisting with the finalisation of the loan

Our Obligations to Ensure Credit is Not Unsuitable

To help us ascertain a credit contract is not unsuitable, we are required by law to:

• Make reasonable enquiries about your requirements and objectives
• Make reasonable enquiries about your current financial situation
• Take reasonable steps to verify the information

If at the time of assessment there is evidence suggesting you are unable to afford the repayments of the credit provided, or the credit provided will cause substantial hardship, or the credit provided will not meet your requirements/objectives, then the credit will be deemed unsuitable.

To ensure a credit contract is not unsuitable, we will complete a preliminary assessment of your requirements and financial position. We must keep this preliminary assessment for 7 years. You may request a copy of this preliminary assessment within 7 years of the assistance being provided.

Commission Paid by Credit Providers

Simple Loans and/or its employees, credit representatives, or Directors, may receive commissions from a credit provider, where we have provided credit assistance to the applicant. These commissions are not fees payable by you. This commission may be between 0.00% and 6.00% of the amount financed under a credit contract where Simple Loans has provided credit assistance. Simple Loans and/or its employees, credit representatives or Directors, may also receive incentives from the financiers. Simple Loans may also receive a volume bonus from a credit provider. This is usually between 0% – 1% of the amount financed.

Commissions Paid to Third Party Referrers

On some occasions you may have been referred to us by a third party and we may pay that third party a fee or commission for referring you to us. Such third parties might include, but are not limited to car dealerships, accountants, mortgage brokers, real estate agents, financial advisors. These referral fees/commissions are usually between $1 – $500 or up to 30% of our total commissions.

If You Have a Complaint

Internal Dispute Resolution
Within our business we follow specific procedures to try to resolve any complaints that you may have. If you have a complaint, please contact our office via email at complaints@simpleloans.au. We will try to resolve all concerns quickly and fairly.

External Dispute Resolution
In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 30 days, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service provider.

Australian Financial Complaints Authority (AFCA)
Free call number: 1800 931 678
Website: www.afca.org.au

Contact Information

DPC BROKER PTY LTD trading as Simple Loans
ABN: 13 613 195 387
Holder of Australian Credit Licence 509582
AFCA Member No. 96925 | FBAA Member
Brisbane, Australia
Email: info@simpleloans.au